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- T/F You may be charged with a crime simply for serving a guest who appears to be intoxicated.
- True
- T/F It is illegal to serve alcohol to a pregnant woman.
- False
- T/F Dram shop laws protect the server from being sued in the event that an intoxicated guest injures another individual.
- False
- T/F The state liquor authority can suspend an establishment’s liquor license for allowing a minor to enter the establishment with a fake ID.
- True
- T/F All guests must be 21 years old to purchase alcohol.
- True
- What is the difference between Criminal Law and Civil Law?
- Criminal Law – May face criminal charges if you break state, county, or municipal alcohol laws. (Criminal court)
- Civil Law – Can be sued to pay damages to an injured guest if you contributed to the guest’s injury or did nothing to prevent it. (Civil court)
- Dram Shop Laws
- – Allow a third party to sue for injuries caused by a guest who was drinking there.
- – Allow third parties to sue business, employees, etc.
- – Provide limits on money damages that can be awarded to third parties.
- What are the three types of damages awarded?
- Actual Damages
- Compensatory Damages
- Punitive Damages
- How old do you need to be to purchase alcohol in all 50 states?
- 21 years old
- Who is alcohol authority?
- State or municipal agency that enforces alcohol regulations and licensing laws.
- – Often called ABC (Alcohol Beverage Control)
- When are you allowed to serve alcohol?
- 9AM – 2AM
- How old do you have to be to serve alcohol?
- 18 Years Old
- State or municipal liquor authorities can issue citations for
- a) drunk driving
- b) serving a pregnant woman
- c) serving alcohol to a minor
- d) fighting in the establishment
- C
- Which is a role of the liquor authority?
- a) issue liquor licenses
- b) initiate law suits against drunk drivers
- c) issue citations to minors for presenting fake IDs
- d) initiate criminal charges against establishments who serve minors
- A
- Which is a criminal violation related to the sale and service of alcohol?
- a) serving alcohol to a minor
- b) failing to fill out an incident report
- c) firing a server who over-served a guest
- d) refusing to serve a guest who arrived intoxicated
- A
- Which situation best describes dram shop liability?
- a) a manager is fined for allowing the sale of drugs on the premises
- b) a server is fined by the liquor authority for serving alcohol to a minor
- c) a bartender is given jail time for serving a guest who appeared intoxicated
- d) a person sues the bartender who served the intoxicated guest who injured him
- D
- Which is a possible consequence for violating the liquor code?
- a) jail time
- b) probation
- c) misdemeanor
- d) liquor – license suspension
- D
- List three alcohol-law violations that most states will hold you criminally liable for.
- 1. Serving alcohol to a minor
- 2. Serving a guest who is or appears to be intoxicated
- 3. Possessing, selling, or allowing the sale of drugs on the premises
- T/F Drink for drink, a lean guest will have a higher BAC than a guest with a large amount of body fat.
- False
- T/F A 12-ounce beer contains less alcohol than 1 1/2 ounces of 80-proof vodka.
- False
- T/F The liver can break down alcohol at the rate of two drinks per hour.
- False
- T/F Carbohydrates are the best type of food to serve with alcohol to help prevent intoxication.
- False
- T/F A guest who switches to larger or stronger drinks may be intoxicated.
- True
- Where is alcohol absorbed into the bloodstream? How long it takes to absorb alcohol?
- The small intestine; the Liver is responsible for breaking down alcohol at a rate of one drink per hour.
- What is the BAC?
- Blood Alcohol Content; Amount of alcohol that has been absorbed into the bloodstream. It is stated as a percentage.
- How does alcohol effect a person?
- The smaller you are, the higher the BAC.
- Larger percentage of body fat will have a higher BAC.
- A woman will have a higher BAC than a man because we have a small amount of the stomach enzyme.
- The more alcohol in the drink, the higher the BAC.
- The older you are, the higher the BAC (senior citizen)
- Carbonation can speed the rate of BAC
- Someone who has not ate will have a higher BAC
- What are the physical signs of intoxication?
- – Relaxed Inhibitions (overly friendly, being loud, bad languages)
- – Impaired Judgement (complain about the strength of the drink, drink faster or switch to stronger drinks, carless with money)
- – Slowed Reaction Time (Talk or move slowly, drowsy, can’t concentrate, glassy eyed)
- – Impaired Motor Coordination (stagger, stumble, fall, spilling drinks, slurring)
- Proof and Percentage of Alcohol
- 100 – Proof Whiskey = 50% alcohol (100/2)
- 80 – Proof Vodka = 40% alcohol (80/2)
- Drink Equivalency
- 1 serving size =
- – 5 ounces of wine
- – 12 ounces of beer
- – 1 1/2 ounces of 80 – proof liquor
- – 1 ounce of 100 – proof liquor
- How to prevent guests from becoming intoxicated
- – Count drinks
- – Have every employee give imput
- Estimate BAC:
- 160 – pound man who drank five 12 ounce beers in one hour
- This man had 5 drinks, since a 12 ounce beer is considered one drink. His approximate BAC would be .101.
- Estimate BAC:
- 100 pound woman who drank three 5 ounce glasses of wine in one hour
- This woman has had three drinks, since a five ounce glass of wine is considered one drink. Her approximate BAC is .119
- Estimate BAC:
- 180 pound woman who drank three mixed drinks, each containing 1 1/2 ounces of 80 proof vodka in one hour
- This woman has had three drinks, since 1 1/2 ounces of 80 proof liquor is considered one drink. Her approximate BAC is .059
- Estimate BAC:
- 240 pound man who drank five shots (five ounces) of 100 proof bourbon in one hour
- This man actually had five drinks, since each 100 proof shot is considered one drink. His approximate BAC would be .062.
- Count the drinks:
- 60 ounce pitcher of beer
- 5
- Count the drinks:
- 3 ounces of 80 proof vodka on the rocks
- 2
- Count the drinks:
- 2 ounces of 100 proof whiskey
- 2
- Count the drinks:
- 15 ounce carafe of wine
- 3
- Count the drinks:
- 12 ounce beer and a shot of 100 proof whiskey
- 2
- Which food items are best for preventing intoxication? (more than one answer)
- -Bread
- -Pizza
- -Potato Chips
- -Cheese Sticks
- -Chili
- -Onion Rings
- -Pretzels
- -Peanuts
- -Fried Calamari
- -Chicken Wings
- Pizza
- Cheese Sticks
- Chili
- Fried Calamari
- Chicken Wings
- You want protein food
- Most of the alcohol a person drinks is absorbed into the bloodstream from the
- a) lungs
- b) mouth
- c) small intestine
- d) liver
- C
- The liver can break down alcohol at the rate of ___ drinks per hour
- a) 1
- b) 2
- c) 3
- d) 4
- A
- A guest has consumed three 12 ounce beers in an hour. How many drinks have built up in the guest’s bloodstream?
- a) 0
- b) 1
- c) 2
- d) 3
- C
- Assuming that the people involved weigh the same and have consumed the same number of drinks, which is true?
- a) A man will have a higher BAC than a woman
- b) A lean man will have a higher BAC than a man with a large amount of body fat
- c) A woman who has eaten will have a higher BAC than a woman who has not
- d) A man drinking gin and tonic will have a higher BAC than a man drinking vodka and cranberry juice.
- D
- Which can be counted as one drink?
- a) 20 ounce beer
- b) 6 ounce glass of wine
- c) 2 ounces of 80 proof liquor
- d) 1 ounce of 100 proof liquor
- D
- A vodka on the rocks containing 3 ounces of 80 proof vodka should be counted as ___ drink(s).
- a) 1
- b) 2
- c) 3
- d) 4
- B
- Which behavior is a sign that a guest is experiencing impaired motor coordination?
- a) becoming drowsy
- b) swaying
- c) making rude comments
- d) having trouble concentrating
- B
- Which behavior is a sign that a guest is experiencing relaxed inhibitions?
- a) becoming loud
- b) slurring speech
- c) having difficulty making eye contact
- d) drinking faster and switching to stronger drinks
- A
- What is the best type of food to help prevent intoxication?
- a) salty food
- b) carbohydrates
- c) sugars
- d) fatty food
- D
- Which action can help prevent a guest from becoming intoxicated?
- a) serving one drink at a time
- b) offering bread or other carbohydrates
- c) over pouring drinks
- d) offering a guest approaching intoxication a beer instead of a martini
- A
- T/F A birth certificate is an acceptable form of ID.
- False
- T/F An ID must have a state seal to be valid.
- False
- T/F An ID with split lamination is not valid.
- True
- T/F IDs containing the words “Official”, “Authentic”, or “Secure” are not genuine.
- True
- T/F A guest who appears nervous while you are reviewing his or her ID may be a minor.
- True
- Types of Legal ID’s
- Drivers License
- Passport
- Military ID
- State ID card
- Types of Illegal ID’s
- Birth Certificate
- School ID
- Voter’s Registration Card
- List the five features of a valid ID.
- Must contain the owner’s birth date
- Must be current
- Must contain the owner’s photo
- Must be intact
- Must contain the owner’s signature
- How do you determine that an ID is real with an ID reader?
- Compare the readout with the information displayed on the actual ID.
- Check magnetic stripes for signs of tampering.
- How do you deal with a fake ID?
- – Refuse Service
- – Refuse entry to your establishment
- – Confiscate the ID
- It is December 15, 2009: To serve or not?
- Guest born on September 19, 1987
- Serve
- It is December 15, 2009: To serve or not?
- Guest born on March 13, 1988
- Serve
- It is December 15, 2009: To serve or not?
- Guest born on December 25, 1988
- Not serve
- It is December 15, 2009: To serve or not?
- Guest born on October 15, 1989
- Not serve
- It is December 15, 2009: To serve or not?
- Guest born on December 15, 1990
- Not serve
- What are the characteristics of a genuine ID?
- Optical Variable Devices
- UV Features
- Holograms
- Microprinting
- Ghost Photos
- License Number
- Proper Photo
- Lamination
- Which form of ID is acceptable for verifying a guest’s age?
- a) School ID
- b) Passport
- c) Birth Certificate
- d) Voter Registration Card
- B
- Which feature is an indication that an ID is valid?
- a) A birth date
- b) Pictures of “locks”
- c) The word “authentic”
- d) A photo with raised edges
- A
- Which feature is used by states to indicate that an ID belongs to a minor?
- a) Placing the words “secure”, “genuine”, or “valid” on the ID
- b) Issuing the ID in a vertical form
- c) Removing the minor’s signature from the ID
- d) Placing pictures of “keys” on the ID
- B
- Which is a good reason to reject an ID?
- a) It has a bar code on it
- b) A state seal can be seen under ultraviolet (UV) light
- c) There is a ghost photo on the ID
- d) The back of the ID is blank
- D
- What should you do to verify that an ID belongs to the guest?
- a) Check for splits in the lamination
- b) Verify that the state seal is in the proper location
- c) Compare the guest to the physical characteristics listed on the ID
- d) Check the license number to see if the coding matches the personal information
- C
- Today is March 8, 2009. Based on these birth dates, which guest is old enough to drink?
- a) March 7, 1988
- b) March 9, 1988
- c) April 10, 1988
- d) November 1, 1988
- A
- T/F When stopping alcohol service to a guest, the backup person should stand as close to the guest as possible.
- False
- T/F Using statements such as, “You’ve had enough,” when stopping service will deflect blame from you and defuse the situation.
- False
- T/F You should call the police if an intoxicated guest insists on driving away from the establishment.
- True
- T/F Guests can be served to the point of intoxication if they are traveling with a designated driver.
- False
- T/F You should physically restrain a violent guest so he or she does not cause injury.
- False
- When stopping service to a guest, you should:
- – Alert a backup
- – Enlist the help of other guests (if possible)
- – Wait until the guest orders the next round before stopping service
- – Tell the guest you are stopping service
- – Offer nonalcoholic alternatives
- When handling guests attempting to leave the premises, you should:
- – Try to convince the guest not to drive
- – Ask for the guest’s keys
- – Arrange alternate transportation
- When dealing with guest who arrive intoxicated, you should:
- – Try to refuse entry
- – Make sure the guests are not served with alcohol if they enter the establishment
- – Ask the guest for their keys
- – If the guests have agreed not to drive, find alternate transportation
- Follow these steps when working with a designated driver:
- – Encourage the person not to drink alcohol
- – If the person starts drinking, watch him or her like you would any other guest
- – If the person does not drink, follow your company policy regarding the service of free items
- To prevent injuries when handling potentially violent situations, you should:
- – Notify your manager
- – Call the police
- – Separate guests from the situation
- Incident reports should be completed when:
- – Alcohol service has been stopped to a guest
- – Alternate transportation has been arranged for a guest
- – A guest’s ID has been confiscated
- – An illegal activity or violent situation has occurred
- – A guest has become ill
- When stopping service to a guest, you should
- a) tell the guest that he or she has had enough
- b) ask the guest’s companion to help you stop service
- c) have a backup person stand next to you as you tell the guest
- d) give the guest another drink if it will prevent a confrontation
- B
- Which statement should be avoided when stopping service to a guest?
- a) “You’ve had enough”
- b) “I just want to make sure you get home OK”
- c) “It’s against the law for me to serve you any more alcohol”
- d) “Our company policy does not allow me to serve you any more alcohol”
- A
- To prevent an intoxicated guest from driving, you should
- a) Have the guest’s car towed
- b) Warn the guest that you will call the police
- c) Physically stop the guest from getting into the car
- d) Physically stop the guest from leaving the establishment
- B
- If a guest is intoxicated when arriving at the establishment,
- a) Ask the guest to leave
- b) Physically restrain the guest
- c) Forcibly take the guests car keys
- d) Refuse entry to the establishment
- D
- Which statement about designated drivers is true?
- a) Over serving a guest who came with a designated driver is illegal
- b) A server is not liable for over seeing guests with a designated driver
- c) Establishments are not liable for over serving guests with a designated driver
- d) A guest can be allowed to become intoxicated if accompanied by a designated driver
- A
- If a fight occurs, you should
- a) Separate other guests from the situation
- b) Wait and see if the situation resolves itself
- c) Stand between the guests who are fighting
- d) Try to physically restrain the guests who are fighting
- A
- Which situation requires you to fill out an incident report?
- a) A guest stumbles when getting out of his chair
- b) A guest complains about the strength of his first drink
- c) A guest has presented a fake ID, which was confiscated
- d) A guest is rude to a server after waiting too long for a drink
- C
- You have decided to stop alcohol service to a group of guests, but your manager has told you to continue serving them. You should:
- a) Serve the guests
- b) Ask the manager to serve the guests
- c) Tell the guests to leave immediately
- d) Express your concern but serve the guests anyway
- B
- When handling a fight, when should you call the police?
- a) After separating the guests who are fighting
- b) After calming down the guests who are fighting
- c) After physically restraining the guests who are fighting
- d) As soon as your safety or the safety of guests is at risk
- D
- You witness a drug transaction on the premises. You should:
- a) Call the police
- b) Ignore the situation to prevent a possible confrontation
- c) Do nothing if the transaction occurred outside the building
- d) Warn the offenders that you are going to inform your manager
- A
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