USPS Mission
Provide, trusted, affordable, universal
24-Hour Clock
Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods
Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC
Automated Postal Centers
Automated Postal Centers
Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile
Determines operational startup & staffing.
CET
Critical Entry Time
Clearance Time
Mail is cleared for dispatch.
18:00
Carriers in from street.
20:00
80% of collection mail should be cancelled at the P&DC.
23:00
Out of primary processing.
24:00
Secondary Operations Complete
04:00-09:00
Distribute to DDC/DDU
07:00
100% of DPS 2nd pass complete.
Core Responsibility
Security, Sanctity, Preserve, Protect – Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet
Online resource to find handbooks, manuals, publications.
Directives
Policies, Procedures, Regulations – Effects in four ways: productivity, revenue, legal liability, customer service.
DMM
Domestic Mail Manual
Domestic Mail Manual
DMM – Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes.
IMM
International Mail Manual
International Mail Manual
IMM – Mailing conditions for each country, also includes a list of countries.
ASM
Adminstrative Support Manual
Administrative Support Manual
Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy.
POM
Postal Operations Manual
Postal Operations Manual
Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM
Employee & Labor Relations Manual
Employee & Labor Relations Manual
Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations.
F101
Field Accounting Procedures
AS or MS
Handbook ID for Administrative Support Manual (ASM)
DM
Handbook ID for Domestic Mail Manual (DMM)
EL or P
Handbook ID for Employee & Labor Relations Manual (ELM)
M
Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM)
PO
Handbook ID for Postal Operations Manual (POM)
Publications
Primarily for public, marketing and mail guidelines.
Postal Bulletin
Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly.
Postal Forms
Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP.
Publication 223
Information regarding directives and forms catalog.
1 Business Goal
Strengthening customer relationship.
Value, Exceptional Service, Reliability
Will increase revenue, missed opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship
Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers
Better value, presence in every community, USPS.com, competitive pricing incentives.
Shipping Services
Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select
Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives.
Parcel Return Service
Consumer return merchandise.
International Mail
Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG
Global Express Guaranteed
Global Express Guaranteed
1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46″ x 35″ x 46″, combination length and girth of 108″
Priority Mail
1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108″ length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
Priority Mail Express
1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services
First Class, Periodicals, Standard, Package Services
First Class
Up to 13 oz, 2-3 day delivery.
Periodicals
Newspapers, magazines, journals, newsletters.
Standard
Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only.
Media
Educations materials: Books, film, manuscripts, CD, DVD
Library
To/from libraries, schools
Bound Printed Matter
Permanently bound: catalogs, phone books. BMEU
Extra Services
Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt
Online Services
Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies.
Click-N-Ship
Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance.
Employee Engagement Programs
Identify opportunities. Business Connect/Customer Connect/Rural Connect
Package Pickup
Schedule online carrier pickup.
Pick Up On Demand
Schedule a timed pickup for additional fee.
USPS Mobile
GPS location app for locating USPS facilities.
Direct Mail
Mailing tool that is cost effective, promotes business, generates sales.
EDDM
Every Door Direct Mail – 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance – cash, check for payment. PS3602-R
Every Door Direct Mail
Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office™ for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007″, max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R – Postage Statement. Cash/check for payment.
Premium Forwarding Service
Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal).
Self-Service Kiosk
Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions.
mPOS
Mobile Point of Sale
Mobile Point of Sale
Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as “line busting.” Consists of an Apple iPod Touch, integrated barcode imager/credit card reader, wireless receipt printer and wireless label printer, allowing Post Offices to improve customer experience and reduce cost to serve.
Stamps by Mail
Ability to order stamps and have them mailed directly to customer. Order forms/online.
Stamps by Phone
Ability to order stamps via phone and have them mailed directly to customer.
Stamps by Fax
Ability to order stamps via fax and have them mailed directly to the customer.
Forever Stamps
1 oz FC letter stamp.
Semi-Postal Stamps
Charity stamps. Additional amount is donated to charity.
Strategic Partners
Fed Ex, UPS, Amazon
HAZMAT
Hazardous Materials
DMM Publication 52
Hazardous, Restricted and Perishable Mail
PACT
Prevent All Cigarette Trafficking – 2009
HAZMAT Question
Is there anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume?
HAZMAT Regulations
Found in DMM, IMM, Publication 52, Handbook EL-812.
ORM-D
Other Regulated Materials-Domestic: Marking for mail or shipping in the US that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Surface transport only. No International. Usually consumer commodities.
HAZMAT Categories
Flammable, Corrosive/Reactive, Biological, Toxic, Other common
Declared HAZMAT
Declared by mailer, properly marked, properly packaged.
Undeclared HAZMAT
Suspected of containing prohibited HAZMAT.
Non-mailable HAZMAT
Markings of non-mailable materials, non-mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept: Improperly reused/recycled boxes, air transport that does not meet requirements, no HAZMAT to International/APO/FPO.
HAZMAT Procedure
Inspect, ask questions, refer to postmaster or supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not accept. Give Notice 107 – Some Things Were Never Meant to be Mailed – Let’s Keep the Mail Safe.
If markings found: Report, isolate, contact mailer, file report with inspection service.
Poster 138
HAZMAT “Keep the Mail Safe” poster.
HAZMAT Handling
Transport in reliable MTE, Stage in isolated area, Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave unattended.
HAZMAT Identification
Affix placard to MTE transport.
HAZMAT Packing Requirements
DMM – Sufficient cushion, secure closures, adequate package reinforcement, both delivering and return address, hazard marked on address side.
Tobacco Requirements
NO tobacco except: Intra AL/HI (PME, PM), business/regulatory purpose (PME), certain individuals (PME/PM), consumer testing/public health. All must have PS3811 and Label 11-HFPU.
PS3811
Return Receipt – Proof of delivery. Can be combined with:
Signature Confirmation
Special Handling
Restricted Delivery
USPS Tracking
Insurance up to $500
Parcel Airlift Service (PAL)
Label 11-HFPU
Hold For Pick Up
Anonymous Mail
All mail weighing over 13 oz, bearing only stamps and not presented to a retail counter.
Anonymous Mail Handling
Identify, Return, Minimize risks. Take to AMU in facility. Piece must have Label 127 affixed, as well as DDD2 placed over mailing address.
Identifiable Mail
Can be traced to sender or POE (Point of Entry). Includes PVI, meter strips, PC postage, Click-N-Ship, eStamps, SSK postage, permit imprint, AVSEC stamp.
POE
Point of Entry
AMU
Anonymous Mail Unit
Label 127
Surface Transport Only label
DDD2
Anonymous mail blue label placed over mailing address. “Important Customer Information”
DDD1
13 oz rule sticker placed on collection boxes and mail receptacles.
Domestic Mail
Service to US, its territories, possessions and APO/FPO and UN.
DMM 100
Customer Guide for Mailing
DMM 300
Domestic Mail Guide
Shipping Services
Services that are competitive in pricing with other shipping companies.
Mailing Services
Services that are market dominant with no competition.
Domestic Mail Services
Includes FC, Periodicals, STD, Package Services, Extra Services
First Class Mail Service
Personal/business, under 13 oz, sealed against inspection, FWD up to 12 mos (kept on record 18 mos)
Periodicals
Magazines/newspapers, must public at least 4 times a year and be of printed materials.
Standard Mail
Printed matter, flyers, advertising, newsletters, catalogs. Mailers must perform workshare. 50 lb or 200 pcs, less than 16 oz. Must pay annual presort fee. Matter that is neither mailed or required to be marked as FC, nor entered as periodicals.
Package Services
Standard Post, Bound Printed Matter, Media Mail, Library Mail.
Processing Categories
Domestic mail: Letters, flats, machineable parcels, irregular parcels, outside parcels, all based on physical dimensions.
Zone Charts
Used to calculate postage based on where you are shipping from.
Oversized
Standard, over 108″ to 130″.
Balloon
Priority Mail zones 1-4, Standard all zones. Less than 20 lbs but measures over 84″ – 108″ will be charged 20 lb price. Big, light packages.
(HxLxW) x .785 / 194
If over 1728 cubic inches, formula for odd-shaped package balloon calculation.
(HxLxW) / 194
If over 1728 cubic inches, formula for rectangular package balloon calculation.
Machineable Parcel Dimensions
Height – Min 3 in, Max 17 in
Length – Min 6 in, Max 27 in
Thickness – Min 1/4 in, max 17 in
Weight – Min 6 oz, Max 25 lbs
Irregular Parcel
Small Parcels that include one of the following:
Length less than 6 in,
Height less than 3 in,
Weight less than 6 oz.
Also includes rolls or tubes up to 26 in, merchandise samples not individually addressed, unwrapped, paper-wrapped, sleeve-wrapped articles which are not letter-sized or flat-sized and articles enclosed in envelopes that are not letter-size, flat-size or machinable parcels. Very small packages.
Outside Parcel
Large parcel exceed the following dimensions:
Height more than 17 in,
Width more than 17 in,
Length more than 27 in,
Weight more than 25 lbs.
Also includes books or printed matter over 25 lbs, rolls/tubes longer than 26 in, metal boxes, tires, shrubs, etc.
Nonmachineable Characteristics
Irregular parcels, outside parcels.
Domestic Mail Mailability
Height min 3.5 in,
Length min 5 in,
Thickness min .007 in, max 1/4″
Weight max 70 lbs,
Combined length and girth 108″ (130″ for STD)
Address orientation must be correct
International Mail Categories
First Class International, First Class Package International, Priority Mail International, Priority Mail Express International, Global Express Guaranteed.
Air Mail/Par Avion
Marking required on all First Class International mail
First Class International Letters
Up to 3.5 oz, light colored envelope. Length min 5 1/2″
First Class International Package
No more than 4 lbs.
Label 19
Par Avion/Air Mail label for international pieces.
First Class International
Less than 16 oz, no customs form required. May have dutiable PS2976 – Customs Declaration. Max value $400, if over use PMEI or PMI.
PS2976
Customs Declaration form (Green)
International Nonmachineable
Less than 3.5 oz, aspect ratio, polybag, clasps, strings, etc., lumpy or delivery address parallel to shorter dimension.
M-Bags
Used for printed matter, no minimum weigh but pay 11 lb price. Max 66 lb. Needs PS3700 – Postage Statement – International Mail or on Tag 158
PS3700
Postage Statement – International Mail
Tag 158
M-Bag Addressee tag
Priority Mail International
International service with 6-10 business day delivery. Limited indemnity coverage. Small flat rate box/envelope with 4 lb limit, has no indemnity coverage (considered letter-post item). Special pricing to CAN and MEX. PS2976 – Customs Declaration required (Green form) for PM Flat rate envelope/small box. PS2976-A – Customs Declaration required (White form) for Registered, Medium/Large flat rate boxes. Registered, Medium/Large flat rate boxes with 20 lb maximum.
Notice 123
Price list
PS2976-A
Customs Declaration form (white).
International Indemnity Coverage
Coverage does not include coins, jewelry, watches or other valuables. Express International up to $100. GXG up to $100 (can purchase additional up to $2499).
Priority Mail Express International
Service with 3-5 business day delivery. Insurance up to $100, Money-back service. Requires Label 11-B – Express label and Label 2976-EMI – Express Customs Declaration. Extra Services for PMEI are Return Receipt, Additional Insurance up to $5000.
Online International Services
Can order supplies, print labels, complete PS6182 – Commercial Invoice, tracking, etc.
PS6182
Commercial Invoice – Required for certain commodities and destinations.
Item 107PGG3
Global Express Guaranteed sticker
Item 11FGG1
Global Express Guaranteed Air Waybill
Commercial Base Pricing
Commercial Base Pricing is a discounted rate offered to USPS customers who buy and print shipping labels with an online postage service provider such as Stamps.com. Commercial Base Pricing is always cheaper than the retail rates given at the Post Office. Commercial Base Pricing is available for the following USPS mail classes: First Class Package Service, Priority Mail, Priority Mail Express, First Class Package International Service, Priority Mail International, Priority Mail Express International and Global Express Guaranteed.
Refunds
Request within 30 days, must have original label and/or online record/receipt. Must fill out PS3533 – Application for Refund of Fees
PS3533
Application for Refund of Fees
Priority Mail Extra Services
Extra services for this class of mail include: Certificate of Mailing, Certified, COD, Tracking, Insured, Registered, Restriced Delivery, Return Receipt, Return Receipt for Merchandise, Signature Confirmation and Special Handling. This class of mail usually comes with up to $50 of insurance.
Confirmation Services
Includes USPS Tracking (Label 400) and Signature Confirmation (PS153)
Label 400
USPS Tracking
USPS Tracking
Can be used with FC, PM, Package Services and Parcel Select (Label 400)
Signature Confirmation
Not available to APO/FPO or US territories or possessions. (PS153)
PS3877
Firm Mailing Book for Accountable Mail – May be used when more than 3 piece of accountable mail are presented for one transaction.
Insured Mail
Insurance coverage up to $5,000 in indemnity to protect against loss or damage. Shipping insurance costs are based on the item’s declared value. There are limitations for insuring some products and certain items. And some services, such as Priority Mail Express® and Priority Mail® include insurance in the price of service. Up to $500 at self-service kiosks. Use PS3813 – Domestic Insured Mail Receipt (Up to $500), or
PS3813-P – Domestic Insured Mail Receipt (Over $500) Online, Self-Service Kiosks, Post Office
PS3813
Domestic Insured Mail Receipt – Up to $500 – No signature required
PS3813-P
Domestic Insured Mail Receipt – Over $500 – Signature Required
PS1000
Domestic Claim or Registered Inquiry – Used to file insurance claim.
Insurance Claim Documentation
PS1000, original mailing receipt, electronic receipt purchase, proof of value. Domestic claim MIGHT receive request to bring in item and packaging. International claim WILL receive request to bring in item and packaging.
Certified Mail
PS3800 – Prove you sent it. See when it was delivered or that a delivery attempt was made, and get signature of person who accepts the package when combined with Return Receipt (PS3811). May add Restricted Delivery (PS3806).
PS3800
Certified Mail Receipt
PS3811
Return Receipt
Registered Mail
Found in DM-901. (Label 200) Most secure way to send package. As part of the security conditions for this mail class, must be sent with proof of mailing. Service can be used with the following mail classes and services: First-Class Mail®, Priority Mail®, COD, USPS Tracking (packages only), Restricted Delivery, Return Receipt and Signature Confirmation™ (packages only).
Please note that due to the tight security, it may take 10-14 days for your shipment to arrive at its destination. Insurance up to $25,000. Package is kept separately secured in facilities.
Label 200
Registered Mail Barcode label
Registered Mail Packaging Requirements
Securely sealed by customer. Complete name of sender and addressee. Face must be at least 3 1/2″ high and 5″ long. Packaging strong enough to withstand processing. Only paper tape – no masking, transparent or nylon. Glued across entire edge of flap. Round date all seams. If using PS3811 – Return Receipt, must round date seams of PS3811.
PS3806
Receipt for Registered Mail
COD
Collect on Delivery
Collect on Delivery
Can arrange for customer to pay upon delivery of merchandise, with USPS collecting payment in either cash or check. If paid by check, the USPS will forward the check on, If paid in cash, a USPS Money Order is issued for the value of the payment. All packages are insured automatically against loss, breakage or theft to up to $1,000.
Services can be used with:
Priority Mail Express
First-Class Mail
Priority Mail
Parcel Select
Media Mail
Registered Mail
Restricted Delivery(only when used with Registered Mail)
Return Receipt
Delivery Confirmation
Signature Confirmation
Mailpiece is already insured up to $1,000. You cannot purchase USPS insurance with this service.
Cannot be used for International, APO/FPO, dissatisfied customers, bills or statements.
10 days
Number of days undelivered COD will be held (or a specific retention time can be requested).
PS3816
Collect on Delivery
PS3811-A
Return Receipt After Mailing – Can be used if purchased Certified, Registered, Insured over $500 or COD.
PS3804
Return Receipt for Merchandise – Use both PS3804 and PS3811. No insurance. Only requested at time of mailing. Available with:
Priority
Standard
Package Services
Parcel Select
Restricted Delivery
Guarantees that mail is only delivered to the addressee. Designed specifically for sensitive mail such as confidential legal documents, important contracts, classified documents, and high-value packages or papers. The recipient of mailpiece must positively ID himself before carrier will relinquish possession of the mailpiece.
Costs $5.15 per mailpiece and is only available when purchased in conjunction with Certified Mail, COD, USPS Can be used with most mail classes including First-Class Mail®, Priority Mail®, and Package Services such as Parcel Select and Media Mail.
Mailpiece must be clearly marked with this service.
Certificate of Mailing
PS3817 – Provides evidence that mail has been presented to USPS® for mailing. This form may be used for domestic and international mail.
May only be used with FC, PM, STD, Package Services.
May be combined with:
PAL
Special Handling
Certificate of Bulk Mailing
PS3606 – Provides evidence that mail has been presented to USPS for mailing. May not be used for individual pieces.
PS3817
Certificate of Mailing
PS3606
Certificate of Bulk Mailing
Special Handling
Used for unusual items. Available for FC, PM, Package Services, Parcel Select.
Can be combined with:
COD
USPS Tracking
Signature Confirmation
Insurance,
Return Receipt for Merchandise,
PAL
Label 500
COD FC Mail Tracer Label – Used to internally track COD remittances.
Label 200N
Registered Mail Label – no barcode.
Used only with PM, FC and FC Package Services.
60 days
Time span of when a mailer or addressee can file a domestic claim.
Lost articles
For these items may not file a claim sooner than 21 days from mailing and no later than 180 days from mailing date.
Domestic Claims
For insured articles may file for PME, PM, Insured, Registered and COD. Filing is done online – PS1000 needed. Status can be obtained after 10 days. May be requested to bring article and packaging into local PO for return and continuation of claims processing.
International Claims
For insured articles may file for GXG, PMEI, PMI insured/ordinary parcels, Registered. Initiate claim process by calling IIC – International Inquiry Center. Supporting documentation:
Proof of value
Evidence of insurance
Evidence of damage
Will be requested to bring article and packaging into local PO for return and continuation of claims process.
IIC
International Inquiry Center
PS3831
Receipt for Articles Damaged in Mails
Receipt for Articles Damaged in Mails
PS3831 – Form used when damaged/insured articles are presented to PO for assessment. Customer is given a copy.
Damage Report of Insured Parcels & Contents
PS2856 – Form used by PO after assessing damaged/insured article. Then sent on to Accounting Services.
PS2856
Damage Report of Insured Parcels & Contents
AIC
Account Identifier Code
Account Identifier Code
Accounting codes used for the 1412.
Anonymous Mail Unit
Where anonymous mail is separated to.
General Delivery
Available at designated PO for transients and people waiting to get PO Boxes, mail held for max 30 days, unless extended by PM.
BSA
Bank Secrecy Act
Bank Secrecy Act
Law requiring every business that provides financial services to report financial transactions.
6 months
Length of time caller services are provided.
12 months
Length of time mail can be forwarded.
5 days
Length of time for COA to complete.
BMEU
Business Mail Entry Unit
Business Mail Entry Unit
Commercial mail or business related mail customers that must be processed by the unit. PostalOne.
SIA
Segmented Inventory Accountability – Unit reserve stock with different segments: Unit reserve, retail floor, clerk
Segmented Inventory Accountability
Credit that the stock custodian holds – Unit Reserve, able to transfer to Retail Floor and SSA.
GIST
Greet, Inquire, Suggest, Thank
Greet Inquire Suggest Thank
GIST
POS
Point of Service
RCE
Retail Customer Experience – Main benefit is to test the skill of the retail work force through the eyes of the customer (Mystery Shopper). Diagnostic tool used to correct conditions detrimental to customer satisfaction.
Point of Service
POS
Retail Customer Experience
RCE – Main benefit is to test the skill of retail work force through the eyes of the customer (Mystery Shopper). 5 Categories: Waiting Time in Line, HAZMAT, Sales Skills and Product Offerings, Promotional and merchandising, Image.
Oversize
STD only. Surcharge that applies to items/parcels over 108″ to 130″ – L + Girth over 108″
30 days
Max time of regular hold.
Postal Bulletin
Biweekly resource giving information on lost/stolen MO. Information can also be found in POS/RSS.
MO
Money Order
Trigger Words
Words that generate a negative feeling.
Calming Words
Words that make us feel relaxed and composed.
Expanded Access Channels
Resources for postal services: VPO, Mobile Retail Units, Stamps by Phone, Stamps by Mail, Self-Service Kiosks, ATM, USPS.com, CPU, Approved Shippers, Stamps-To-Go.
PO Box Late Fee
Charge customers must pay after the 10th of the month (late on service renewal). Also known as Lock Change Fee.
10 days
Length of time before claims can be checked online.
Label 127
Surface Transportation Only sticker – used in conjunction with DDD2 or parcels that are only eligible for no-fly shipping.
Cash Back
Can be provided up to $50 and can be provided in $10 increments.
Dimensional Pricing
PM zones 5-8, can’t exceed 1728 cu in (1 cu foot), max 108″ girth. Actual weight vs dimensional weight- whichever is greater. LxWxH more than 1728 then divide by 194. Flights only. Priority larger than cubic foot (or 1728 cu in).
Flat Dimension
Length min 11 1/2″, max 15″, Height min 6 1/8″ max 12″, Thickness 3/4″ Must only exceed one to qualify for flat. Rectangular, flexible, uniformly thick.
18 months
How long a change of address (COA) is kept on file.
COA
Change of Address
Change of Address
PS3575 – Temporary service for as short as 15 days or as long as 1 year. After the first 6 months, you can extend for another 6 months.
Direct mail to a new address online for $1.05 charge.
Mail is sent piece by piece to new address.
Welcome Kit contains COA forms.
PS3575
Change of Address form
Bait Money Orders
ROBBERY BAIT MONEY ORDERS
Each Post Office that offers window service is provided with three bait money orders for every cash drawer in the customer service area. This also includes employees servicing SSPC Units not located in the main office. These bait money orders should be secured with the employee’s largest denomination bills.
In the event of a robbery, the employee should include these bait money orders with the funds and other materials that are being given to the robber.
BURGLARY BAIT MONEY ORDERS
Although most window service employees are aware of the first part of the program, many are not familiar with the second part of the program, intended to assist in burglary investigations. In addition to the procedures described above, three to six additional money orders are issued to a supervisor or designated employee for each retail unit. After business hours, three bait money orders are then left at the full service counter with three others left in the store retail area (if appropriate). If found by a burglar, these money orders are often taken and negotiated, leaving an investigative trail that leads back to them!
Robbery Bait Money Orders
Each PO that offers window service is provided with three bait money orders for every cash drawer in the customer service area. This also includes employees servicing SSPC Units not located in the main office. These bait money orders should be secured with the employee’s largest denomination bills.
In this event, the employee should include these bait money orders with the funds and other materials that are being given to the robber.
Burglary Bait Money Orders
Intended to assist in burglary investigations. Three to six additional money orders are issued to a supervisor or designated employee for each retail unit. After business hours, three bait money orders are then left at the full service counter with three others left in the store retail area (if appropriate). If found by a burglar, these money orders are often taken and negotiated, leaving an investigative trail that leads back to them.
Robbery and Burglary
What are the two types of Bait Money Orders?
8
Number of postal zones.
Biweekly
Frequency that the Postal Bulletin is distributed.
Biweekly
Frequency that the Retail Floor is stocked.
Letter Dimension
Height 6 1/8″, Length 11 1/2″, Thickness min .007″, max 1/4″. Rectangular, max 3.5 oz.
Machineable Parcel
Height Min 3″, Max 17″, Length min 6″, max 27″, Weight min 6 oz, max 25 lbs.
13 oz
Max weight for FC letter.
Cash, Travelers Check, Debit Cards
Methods by which money orders can be paid for.
70 lbs
Maximum weight for mail piece.
1st Day of Month
Day to begin holding PO Box mail for boxes that have not renewed.
20th Day of Month
Day that reminder notice is generated for PO Box renewal.
11th Day of Month
Day that PO Box mail is returned for those who have not renewed.
Dimensional Pricing
Used with Retail Ground (Standard), zones 5-8 larger than 1 cu foot.
Package Services
Retail Ground, Bound Printed Matter, Medial Mail, Library Mail
Reality
Perceptions are _____________.
2
Number of keys issued to PO Box customers.
Retail Communications Channels
Postal Bulletin biweekly, Retail Digest, Retail Marketing website, Postal Merchandise Guide, Retail Operations Handbook, POS New Functionality Guide POS One Message Center, News Link, Local Messaging are all _ ___ __.
Directives
Postal Service _____ are available online and prvide guidance on regulations for Domestic/Int’l/Admin/Personnel fields support.
Firm Holdout
Firm holdout service allows a customer to obtain street-addressed mail from the post office when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent or publisher’s representative and receives publications that qualify for newspaper treatment. Customer must complete PS3801 – Standing Delivery Order.
A customer may cancel a firm holdout at any time. The postmaster may cancel firm holdout service when the mail volume falls below the 50-piece requirement on each delivery day over a 30-day period. The postmaster may also cancel the service when the mail is not picked up for 10 consecutive days and the customer does not arrange with the postmaster to hold the mail. A customer may not request restoration of the service for 1 year after its cancellation. No fee. Gets own DPS.
PS3801
Standing Delivery Order – Used when Firm Hold is requested.
Standing Delivery Order
PS3801 – Used when Firm Hold is requested. Customer completes.
USPS Retail Motto
Clean, Stocked and Friendly Everyday. Motto for providing the ideal customer experience.
usps.com
United States Postal Service website.
POW
Prisoner of War
Prisoner of War
POW
Flags
These are issued by the postal service (from local PO) and provided for VA burial purposes.
Express Mail
Premier Shipping service of USPS
2-3 Days
Delivery timeline for Priority Mail service.
Certified Mail
Proof of Mailing, PS3800
USPS Tracking
Provides date and time of delivery, free with all parcels. Label 400
Special Handling
Used for unusual contents such as live poultry. Provides preferential handling. Available for PM, FC, STD, Media, Library or Bound Printed Matter.
Insured Mail
Can be obtained in $100 increments up to $5000. Requires form PS3813 under $500 or PS3813-P over $500. Can be purchases online, self-service kiosk, post office.
Delivery Confirmation
PS152
PS152
Form number for Delivery Confirmation
Signature Confirmation
PS153
PS153
Form number for Signature Confirmation – requiring a signature from the recipients of their packages. Although USPS Tracking proves that a package was delivered to a particular address, Signature Confirmation proves that it was actually received by the intended recipient or his agent.
PS1412
Form number for Daily Financial Report
Daily Financial Report
PS1412 – Used for eMOVES/e1412 units or used as backup for POS and IRT sites. File locally. Unit ID at top, Receipts left side, Stamp Accountability upper right side, Disbursements lower right, Signature bottom.
PS3800
Form number for Certified Mail Receipt
Certified Mail Receipt
PS3800
PS3816
Form number for COD – Collect-on-Delivery
PS3816-AS
Form number for COD – Privately printed form. Can be used if more than three COD articles are mailed at one time.
PS3849
Delivery Notice (Pink Slip)
Delivery Notice
PS3849
PS8105-A
BSA form completed by customer when purchasing more than $3000 in MO or cashed MO of $10,000 or more.
Funds Transaction Report
PS8105-A – BSA form completed by customer when purchasing more than $3000 in MO or cashed MO of $10,000 or more.
PS8105-B
Suspicious Transaction Report- Customer cannot know it is being completed.
Suspicious Transaction Report
PS8105-B
PVI
Postage Validation Imprinter
Postage Validation Imprinter
PVI
RCE
Retail Customer Experience
Retail Customer Experience
RCE
30 Days
Time limit of when refunds should be requested.
Irregular Parcels
Include rolls that are longer than machineable parcels.
5 Days
Day that second notice is issued from first attempted delivery of certified mail article.
IMM-International Mail Manual
Sets forth policies, regulations and procedures governing international mail.
DMM-Domestic Mail Manual
Sets forth policies, regulations and procedures governing domestic mail.
SIA
Segmented Inventory Accountability
Segmented Inventory Accountability
SIA
Quarterly
Frequency which SSA are audited by SIA.
$100
Amount of cash SSA is accountable for at the Retail Floor.
3
Number of blank money orders SSA is accountable for at the Retail Floor.
Postal Bulletin
Tells when and how to display the POW flag.
Every 4 Months
Frequency which Units with Individual Accountability are audited.
Bait Money Orders
Used to aid postal inspection service in postal burglary and robbery investigations.
3 P’s
Image Factors: The _ influencing customer perception are Personal, Professional, Postal.
Types of Money Orders
Forms that are used as Domestic – Green and International – Pink.
Duties of SSA
Sales/Customer Service at retail counter
Product/Services Information
Handles/Processes customer purchases
Maintains store
Conducts product inventory
Verifies presort/bulk mailings
Rents PO Boxes, processes payments and distributes mail
Ready Post
Products sold by the postal service including packaging products. Products are periodically audited to keep accurate on-hand accounting.
USPS Brand Essence
Four core values: Relentless, Secure, Simple, Personal
4 Key Actions
Start with customer needs, Communicate Effectively, Build on relationships, Provide excellent customer experience
Effective Communication
Sender must communicate clearly with the receiver and verify the message received was decoded correctly.
Communication
Art and technique of using words effectively to impart info or ideas.
Percentage of communication tasks
75% of the workday is filled with multiple communication tasks.
Good Communication
Message is sent, message is received, communicate clearly and verify message was received.
55%-38%-7% Rule
Non-verbal cues account for: Gestures/Expressions 55%, Vocal Variety 38%, Words 7%
Verbal Communication
Using spoken words.
Nonverbal Communication
Nonverbal/verbal behaviors interact in the exchange and interpretation of information within a given situation or context.
Nonverbal Cues Categories
Body Movement, Facial Expressions, Personal Space
6 Characteristics of Successful Communication
- Never assume
- Always check understanding
- Be tolerant
- Try to listen
- Communicate why
- First barrier to any communication is “Why should I read or listen?”
% Individuals Remember
50% of spoken words in 1-2 days and 25% after the first 2 months.
Active Listening
Process used by receive to facilitate communication and enhance performance.
5 Essential Elements of Active Listening
- Demonstrate openness/respectful
- Verbal/nonverbal questions
- Seek clarification
- Don’t make assumptions
- Provide feedback
S.O.L.E.R.
Actively attending.
- Face SQUARELY
- OPEN posture
- LEAN towards sender
- EYE contact
- RELAX while attending/listening
Clarifying
Active listening technique to bring message into greater focus.
Successful Transaction
One in which you and the customer make an informed, mutually beneficial decision.
Translator
4 page information sheet in different languages.
Outreach
Multicultural resources. Can be accessed through the HR Inclusiveness Website.
Needs
A desire to improve or accomplish something. Driving force behind customer willingness to interact with you learn products and make a purchase commitment.
Language of Needs
Words and phrases that express desire.
SSA Duties
Sales/Customer service at retail counter
Sales/Customer support
Product/Services information
Handles/Processes customer purchases
Maintains store
Conducts product inventory
Verifies presort/bulk mailings
Checks and sets PO stamp machine and postage meters
Rents PO Boxes, processes payments and distributes mail
Ready Post
Postal mailing products offered for sale to customers. These products are audited to track product amounts on hand.
Bargaining Unit
The union term for clerks as a whole.
USPS Brand Essence
Four core values: Relentless, secure, simple, personal.
2 Types of PO Boxes
Market Dominant and Competitive
Market Dominant
PO Box service that requires a key deposit.
Competitive
PO Box service that does not require a key deposit.
5
Number of PO Box sizes
PO Box Required ID
Photo, i.e. Driver’s License
Address, i.e. Vehicle insurance, mortgage statement
Social Security Card
Form of ID that is never used for postal products or services.
PO Box Rental Terms
3-6-12 months. 3 month rental auto-pay only. If customer pays one year they get the 13th month free.
Notice 32
Box Rent Service Fee Due form
Caller Services
Fee service. Allows for more pickup times than Firm Holdout. Fees based on minimum of 6 months in addition to facility group fee. No keys provided.
Premier Services
PO Box, Priority Mail Express, Priority Mail
PO Box Service
Offers convenience, privacy, affordable, permanent, good business, fast.
PO Box Payment Methods
Self-Service Kiosks, Post Office retail counter, Online
Package Intercept
PS Form 1509 – Allows customers to redirect delivery of mail pieces used with PME, PM, FC, FC Package Services, Parcel Select, STD, Package Services. Has to have a tracking number. Fee is non-refundable per-piece fee. Domestic only. No parcels over 108″. No surface only or hazardous. Pays return shipping.
Passport Services
Can accept applications at certain USPS locations.
Migratory Bird Stamps
USPS acts as agent in selling stamps. Highly collectible. On sale from July 1 – March 1.
Temporary Forward
Up to 6 months. Can renew for another 6 months.
Hold Mail
Minimum of 3 days, maximum 30 days. Can request a hold Online, Retail or via 1-800 number.
Types of Retail Return Receipts
PS3811 – Domestic Return Receipt, PS3811-A Return Receipt After Mailing, Electronic
Precanceled
Method of payment not valid for Extra Services.
Label 314
Delivery Confirmation barcode label (different than PS152)
4 Principles of Customer Experience Essentials
- Telephone courtesy
- Begins with a smile
- Delivery done right
- We value your business
Image Factors
3 P’s:
Personal – Appearance/Demeanor
Professional – Is PO inviting, clean, etc.
Postal – Products and Services readily available
USPS Brand
Relentless, Simple, Secure, Personal
POM Section 125
Retail Lobby requirements
USPS
Who Delivers the Last Mile?
Perfect Transaction
6 steps:
- Be at ease
- Present appropriately
- Start with a smile
- Be open and confident
- Be positive
- Be courteous and attentive
High Profile Products
Stamps, package supplies, PO Box rent, Passports, Money Orders
Difficult Customers
Those who require the retail associate to remain calm, show respect, show empathy, listen between the lines.
Approved Shippers
Private retailers with packaging and shipping operations.
ATM
Automated Teller Machine – method by which stamps can be purchased.
Automated Teller Machine
ATM – method by which stamps can be purchased.
Stamps-To-Go
Stamps to retailers for resale to public.
CPU
Contract Postal Unit
Contract Postal Unit
CPU
Mobile Retail Unit
Postal services offered in a mobile setting for things such as holidays, special events.
Village Post Office
VPO
VPO
Village Post Office
usps.com
United States Postal Service website
United States Postal Service website
usps.com
Non-Barcode PVI
Non-barcode postage validation imprint used for International and Express.
Unit Accountability
Encompasses Individual and Segment Inventory Accountability
Unit Stamp Stock Reserve
Accounts for unit stamp stock reserve
POS Clerk Balance List
Identifies balance of a segment’s stock. Includes unit reserve, retail floor. Must match AIC 853.
Consignment Accounting
Two types: Stamp and Cash (up to $100) PS3369
PS3369
Consigned Credit Report
Stamp Stock Credit
Set amount of stamp stock assigned (stamps, cash, MO)
Paper Stamp Stock Items
Stamps, stamped envelopes/postcards, International Reply Coupons (IRC), Non-postal stamps (Duck stamps), semi-postal stamps, philatetic, MO
Stamp Types
Definitive, Special, Commemorative
IRC
International Reply Coupon
International Reply Coupon
IRC – Can be redeemed by USPS. Sent to US customer, sender brings in coupon, postage is figured and paid for with the IRC.
Individual Accountability
Stamp/cash stock assigned to an individual. Includes accountability for stamps, cash and MO.
As Needed
When stamp stock is replenished.
Tolerance
Based on amount entered on PS3369. $10 out of tolerance stamp overage placed in AIC057, cash AIC068.
$10 out of tolerance stamp shortage placed in AIC767, cash AIC 764.
Letter of Demand
Shortage demand for payment issued to employee for amount of shortage.
Highest Level Available
The level that items needing secure storage should be kept at.
Priorities of Protection
- Postal Funds
2 Stamps, IRC, MO, philatetic - Stamped envelopes/cards, imprinter, non-postal
Payment Methods
Cash, CC/DC, Checks, Traveler’s Checks, MO, Cashier’s Check, Certified Checks
CC Payment
Everything except Trust Fund deposits, pre-cancelled stamps, MO, COD, Employee debt payment, Passport fees, EDDM
CC Accepted
Visa, MC, American Express, Discovery, Japan Credit Bureau, Diners Club/Carte Blanche. In order to accept CC payment, card must be signed.
DC Accepted
All except Passport fees. Cannot be immediately reversed, must use PS3533 for refund.
Advanced Deposits
Should not be left unattended. Do not let cash accumulate.
Payment Card Industry
PCI
PCI
Payment Card Industry
Data Security Standards
DSS
DSS
Data Security Standards
PCI DSS
Creates level of protection for card issuers by ensuring merchants meet minimum levels of security.
Primary Account Number
PAN – Data required to be encrypted. Contains all digits.
PAN
Primary Account Number
Protected CC Info
Name, PAN, Expiration Date, CVV2, Magnetic Strip
Skimming Device/Cell Phone Pix
Illegal methods used to obtain CC info.
Credit Cards
Cannot be used for payment of MO, Trust Fund Deposits, Passports, Permit Imprint Deposits, Purchase of Precanceled Stamps, Periodicals Postage, Postage Meter Settings, Money-By-Wire, Employee debt reconciliation, COD, Bulk mailings.
Consumer Price Index
Mailing Services are tied to this.
02:30
Assigned Committed Air, Fed Ex outgoing
PS6401
Money Order Inquiry – Fee is required to use form – Used for domestic and international. For lost or stolen Money Orders.
Cashing Money Orders
Look for security features (Franklin watermark), dark line, usps words, check missing/lost/stolen list. If security features are not present ask the customer to wait and speak to a supervisor, they will contact the Inspection Service. ID is required, MO must be properly endorsed.
Money Order Storage
Stored under largest denomination bills in cash drawer.
Money Laundering
Takes financial instruments such as money orders (buys with dirty money), cashes money orders and gets clean money. Called Smurfs.
FinCEN
Financial Crime Enforcement Network – oversees BSA compliance.
BSA Fines
USPS can be fined $25,000 per day.
BSA Noncompliance
Consequences are fines, loss of trust, loss of reputation, loss of historic legacy.
ID for PS8105-A
If no SS#, may use alien registration card, passport, EID
PS8105-A Info
Info needed: SS# (Alien registration card, passport, EID if no SS#), Last/First name, Address, Country, DOB, Occupation. Can be filled out at end of shift. Must be sent in same day.
Suspicious Transaction
Customer asks for smaller amount when asked to fill out form.
Customer trying to change appearance.
Regular customer who suddenly have a large amount of cash to spend on money orders.
Sure Money (Dinero Seguro)
Money-by-wire transfer to other countries. Extension of traditional money order service. Safer, fast. Transactions $2000 or more need ID. Only $2000 per day. BSA rules apply.
Sure Money Info
Name, recipient name and address, SS#, DOB, valid ID.
Sanctity of Mail
Instills confidence, projects positive image, maintain competitive advantage, protects privacy. Fewer customer complaints, fewer insurance claims, fewer disciplinary actions, fewer criminal prosecutions, growth in customer base increased revenue, greater customer satisfaction.
Unacceptable Mail Handling
Theft, destruction or damage of mail, delay of mail, opening mail.
US Postal Inspection Service
USPSIS – Primary law enforcement arm of the USPS. Mail crimes.
Customs Border Protection Manifest
CBPMAN
CBPMAN
Customs Border Protection Manifest
ASM Section 274/POM subchapter 691
Sanctity and security of the mail.
Postal Service Funds
No loans, no borrowing, no co-mingling with personal.
USPS Inspector General
Investigates employee crimes.
PAEA
Postal Accountability and Enhancement Act – customs requirement to be submitted to Custom and Border Protection.
Postal Accountability and Enhancement
PAEA
USPSIS Mission
Protect postal service, secure nation’s mail system, ensure public trust in mail.
Inspector General Mission
Investigate fraud, waste and abuse in the postal system.
6 months – Deny
Length of time you can appeal a denied Domestic Claim.
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
all manuals are found on line via?
Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail
Premier Shipping service of the USPS
Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
Priority Mail
Bulk mail usually handled at distribution centers
Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services
First class mail, periodicals, standard mail, package services
Mailing services
proof of mailing uses PS Form 3800
Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
Delivery Confirmation
POM
Postal Operations Manual
Official Source for updates and updated bi-weekly
Postal bulletin
Does this package contain anything liquid, fragile, potentially hazardous’ such as/like perfume or lithium batteries?
6 Part of HAZMAT question
Tells you when and how to display the POW flag
Postal Bulletin
POW
Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
Anonymous Mail
PVI
Postage Validation Imprinter
AMU
Anonymous Mail Unit
DDD1
Weighs less than 13 oz
DDD2
Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x’s times a year from a creditable organization
Periodicals
Parcel post, bonded printed matter media mail, library mail
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post
Delivery time 2-3 days( not guaranteed )
Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
Express mail ( Priority Mail Express )
Letters size max
6 1/8in in height and 11 1/2in in length max 1/4in in thickness
Flats size max
15in in length and 12in in height and 3/4in in thickness
Machinable Parcels
min 3in max 17in weight 6 oz min and 25lbs max
Rolls that are longer than machinable parcels
Irregular Parcels
How many zones
8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
Balloon Price
Effects zones 5-8 can’t exceed 1728cu ft max 108in in girth
Dimensional Price
How often is the Postal bulletin printed
Bi-weekly
Where do we find a list of lost or stolen MO (money orders)
Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
Directives
Priority Mail is delivered in
2-3 days
any mailable item that weighs less than 13 oz
First Class Mail
Global Express Guarantee (GXG) is shipped in
1-3 days
No mail piece can weigh more than except standard post
70lbs
EDDM
Every Door Direct Mail
Express mail is delivered in
1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in
oversize /parcel post
PS Form 3816
COD
PS Form 3816-AS
More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use
Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
Restricted delivery
Post Office motto for providing the ideal customer experience
Clean, Stocked, and Friendly Everyday
What are the three P’s that influence customer perception
Personal, Professional, Postal
What does G.I.S.T. stand for
Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Trigger Words
Words that make us feel relaxed and composed
Calming Words
What does POS stand for
Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
10 expanded access channels
PS Form 1412
End of the day report
SSA is accountable for __ at the retail floor
$100 in cash(AIC753) and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
General Delivery
SIA
Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
SIA – Segmented Inventory Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
20th day
on this day the PO Box is returned to sender
11th day
When customer goes on vacation the post office can hold their mail for a max of
30 days
What does RCE stand for
Retail Customer Experience
Max weight for a 1st class letter
13 oz
PS Form 3849
Delivery Notice/Reminder/Receipt
PS Form 153
Signature Confirmation
PS Form 152
Delivery Confirmation
How often is the Retail floor stocked
Bi-weekly
SSA are audited for SIA how often
quarterly
what does BMEU
Business mail entry Unit
PS Form 3800
Certified Mail Receipt
PS Form 8105-B
Reporting Suspicious Transaction
PS Form 8105-A
Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.
Insurance claims should be filed no later than
60 days
Anonymous Mail is separated at
AMU
Change of address takes how long to complete
5 days
Refunds should be requested within how may days
30 days
Stamps are replenished how often
weekly
Commercial mail or Business related mail customers must be processed by what unit
BMEU
Customers are charge what fee to pay to have their PO Box back after the 10th day
late fee or lock change fee of $21
Customers can check their claim online after how many days
10
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
5 days
PS Form 3816 COD must show
the article number
How many bait many orders does the SSA get assigned to and where are they kept
3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often
every 4 months
BSA IS
Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors
Domestic- green and International – pink
Money orders can be purchased with
cash, travelers check, credit and debit cards
RCE stands for
Retail Customer Experience
What is the main benefit of the RCE Program
Test the skill of our retail work force through the eyes of our customer (mystery shopper)
The post website is
usps.com
Does the post office give cash back if so how much
yes, as long as they purchase something up to $50 in $10 increments
POW flags are given
for burial purposes
What class of mail does the PO have a monopoly on
Mailing services
Perceptions is _
reality
What is the time limit that COD undeliverable packages can be held for
30 days
Certified Mailing may be only used with what type of mail class
First Class or Priority
Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
Special Handling
caller services are done for how long
6 month period
PO Box customers are issued how many keys
2
The postmaster can cancel Firm Holdout if
the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days
AIC
Account Identifier Code
Used to aid postal inspection service in postal burglary and robbery investigations
Bait Money Orders
Can forward mail for up to how long
12 months
How long is a change of address kept on file
18 months