IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS
QUESTIONS AND ANSWERS 100% CORRECT
Which of the following is NOT one of the classifications of healthcare organizations?
A. Proprietary or for-profit
B. Not for-profit
C. Government-supported
D. Individual healthcare – D. INDIVIDUAL HEALTHCARE is NOT one of the classifications of
healthcare organizations.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility
B. Mostly female staff
C. High percentage of technical and professional staff
D. Publicly accessible and many doors must remain open – C. HIGH PERCENTAGE OF TECHNICAL
AND PROFESSIONAL STAFF is NOT a risk issue for healthcare.
Which of the following is usually at the top of the organizational chart?
A. Board of directors
B. Department leaders
C. Assistant Administrators
D. Vice Presidents – A. BOARD OF DIRECTORS is usually at the top of the organizational chart.
Which of the following statements best describes employees?
A. Medical staff contracted by the facility
B. All staff directly employed by the facility
C. Volunteers who donate their time
D. Contracted persons – B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best describes
employees.
Security uses senior management’s endorsement to build what kind of a program?
A. Strong and effective
B. A program that works in a small part of the facility
C. Generally effective
D. Strong and simple – A. Security uses senior management’s endorsement to build a STRONG AND
EFFECTIVE program.
How should friendships and inter-personal relationships between security officers and staff
members from other departments be treated?
A. Discouraged
B. Encouraged
C. Encouraged, but monitored
D. Encouraged, but security staff educated about ethics and avoiding favoritism – D. Friendships and
inter-personal relationships between security officers and staff members from other departments
should be ENCOURAGED, BUT SECURITY STAFF EDUCATED ABOUT ETHICS AND AVOIDING
FAVORITISM.
Which of the following allows a department to assess its cost-effectiveness within an organization?
A. Crime analysis
B. Risk assessment
C. Benchmarking
D. Evaluation surveys – C. BENCHMARKING allows a department to assess its cost-effectiveness
within an organization.
What must the primary overriding concern of any security department be?
A. Its image
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services
D. Cost-effectiveness – B. The safety and well-being of anyone in the facility must the primary
overriding concern of any security department .
Which of the following are skills a security professional should have and use at all times?
A. Good observation skills
B. Good communications skills
C. Tolerance
D. All of the Above – D. ALL OF THE ABOVE: A security professional should have and use GOOD
OBSERVATION SKILLS, GOOD COMMUNICATIONS SKILLS AND TOLERANCE at all times.
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know
very little about vendors’ backgrounds
B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or
contraband.
C. Competing vendors may clash at a facility
D. Vendors may be bringing in high-demand products that could be targeted for theft. – A. Vendors
are potentially a high security risk to a healthcare facility because VENDORS OFTEN HAVE ACCESS
TO SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY LITTLE
ABOUT VENDORS’ BACKGROUNDS.
In the patient- and family-centered care philosophy, who determines which individuals are part of
the patient’s family?
A. Patient’s parents or legal guardians
B. Nursing staff
C. Attending physician
D. The patient, provided he or she is developmentally mature and competent to do so. – D. In the
patient- and family-centered care philosophy, THE PATIENT, determines which individuals are part
of the patient’s family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND COMPETENT
TO DO SO.
Which of the following is NOT an example of an external customer?
A. Patients
B. Vendors
C. Employees
D. Regulatory agencies – C. EMPLOYEES is not an example of an external customer.
Which of the following does NOT help the security uniform communicate an appropriate message
to the public?
A. Clean uniform
B. Wearing the uniform shirt outside of the trousers
C. Well-cared for uniform
D. Shined footwear – B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE TROUSERS does NOT
help the security uniform communicate an appropriate message to the public.
Which of the following is NOT an example of undesirable behavior and demeanor in a security
officer?
A. Bad attitude
B. Dishonesty
C. Impoliteness
D. Confidence – D. CONFIDENCE is NOT an example of an undesirable behavior and demeanor in a
security officer.