USPS Postal Exam 421 SSA Academy 2024 / 2025 Expected Questions and Answers STUDY BUNDLE (COMPLETE PACKAGE) USPS Postal Exam 421 SSA Academy 2024 / 2025 Expected Questions and Answers STUDY BUNDLE (COMPLETE PACKAGE)

USPS SSA 421 Postal Exam Study Guide Expected Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Exam Answers Pdf USPS Postal Exam 421 SSA Exam Answers 2024 2024 USPS Postal Exam 421 SSA Exam Answer Key USPS Postal Exam 421 SSA Exam 2024 Pdf USPS Postal Exam 421 SSA Exam Questions Stuvia 2024 USPS Postal Exam 421 SSA Exam Pdf USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam Quizlet USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam 2024 Questions USPS Postal Exam 421 SSA Exam 2024 Answers USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf USPS Postal Exam 421 SSA 2024 Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam 2023 Questions And Answers Pdf Download USPS Postal Exam 421 SSA Exam 2023 Practice Questions And Answers Stuvia USPS Postal Exam 421 SSA 2024 Exam Quizlet USPS Postal Exam 421 SSA Exam Course Hero USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf Download 2024 USPS Postal Exam 421 SSA Exam Questions And Answers Stuvia USPS Postal Exam 421 SSA Exam Latest Questions And Answers Pdf 2024 USPS Postal Exam 421 SSA Exam Studocu USPS Postal Exam 421 SSA Exam Stuvia 2024 USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam 2023 Latest Questions And Answers USPS Postal Exam 421 SSA Exam Latest Questions USPS Postal Exam 421 SSA Latest Exam Questions USPS Postal Exam 421 SSA Quizlet USPS Postal Exam 421 SSA Stuvia USPS Postal Exam 421 SSA Course Hero USPS Postal Exam 421 SSA 2024 Quizzes Questions And Answers USPS Postal Exam 421 SSA Quizzes Questions USPS Postal Exam 421 SSA Quizzes Answers USPS Postal Exam 421 SSA Quizzes 2024 USPS Postal Exam 421 SSA Questions USPS Postal Exam 421 SSA Answers USPS Postal Exam 421 SSA Latest Exam Questions And Answers USPS Postal Exam 421 SSA Study Guide USPS Postal Exam 421 SSA Study Guide Questions USPS Postal Exam 421 SSA 2023 Questions And Answers USPS Postal Exam 421 SSA Study Exam Questions And Answers 2024 USPS Postal Exam 421 SSA Practice Questions And Answers USPS Postal Exam 421 SSA Practice Questions USPS Postal Exam 421 SSA Study Guide Questions And Answers Usps exam 421 ssa pdf Usps exam 421 ssa questions Usps exam 421 ssa practice test Usps exam 421 ssa answers Usps exam 421 ssa 2021 USPS exam 421 window clerk quizlet USPS 955 exam SSDA test Postal exam 421 ssa academy questions and answers quizlet Postal exam 421 ssa academy questions and answers pdf Postal exam 421 ssa academy questions and answers 2024 Usps exam 421 ssa 2024 pdf Usps exam 421 ssa 2024 answers USPS exam 421 window clerk quizlet Usps exam 421 ssa academy 2024 pdf Usps exam 421 ssa academy 2024 answers

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USPS Postal Exam 421 SSA Academy Study Guide
Expected Questions and Answers (Verified Answers)

Domestic Mail Manual (DMM)
ANS: Sets forth the policies and regulations governing
domestic mail.
International Mail Manual (IMM)
ANS: Sets forth the policies and regulations govern- ing international mail
Domestic Mail
ANS: Mail sent within the US, APO/FPO, the UN, and all US territories and possesions.
Label 127

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ANS: Attached to all anonymous mail being returned to ensure surface transport
only.

PolicyNet
ANS: Where all manuals and directives are found.
PS Form 17
ANS: Stamp requisition/return
PS Form 2976
ANS: Customs declaration for all international mail.
AVSEC
ANS: Aviation Security
24 Hour Clock
ANS: End to end process that ensures the mail is collected, distributed and delivered on
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USPS Postal Exam 421 SSA Academy Test
Expected Questions and Answers (Verified Answers)

Postal service employees operate under a mandate to protect
and preserve
the mail paced in its
ANS: Custody
What are 4 violations of security and sanctity of the mail:
ANS: Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer
experience on a positive is
ANS: Deliver 1st Impression

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Type of communication that can enhance or contradict
messages
ANS: Non-Ver- bal Communication
The approach a SSA can use to engage our customer and
ensure needs are met is
ANS: A+GIST
Why is maintaining sanctity of the mail one of the core
responsibilities of the postal service
ANS: To instill customer confidence
Successful sales transactions occur when the SSA
ANS: Makes an informed mutual decision with customer on
products and services
What is the most positive way to impact customer

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perception of the post office
ANS: Provide world class service

The US Postal Service is the only delivery that reaches
ANS: Every address in the nation 6 days a week
An organized workstation creates a more
workpaceANS:: Effiecient
How a SSA conducts themselves on the job effects the
ANS: Postal Brand
An active listening technique used to create a successful
transaction is called: ANS: Clarifying
One of the first things a customer notices about a SSA is:

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ANS: Personal Appear- ance

The primary law enforcement for USPS is the:
ANS: United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best
value is
ANS: Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to
everyone in a specific area. What would you offer
ANS: Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills
and what
ANS: –
Business Documents
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USPS Postal Exam 421 SSA Academy Test
Expected Questions and Answers (Verified Answers)

Postal Service employees operate under the mandate to protect and preserve the mail placed in its
ANS: Custody
A violation of the security and sanctity of the mail is
ANS: Failing to deliver the mail
The first opportunity of a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to
ANS: Deliver a first impression

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The type of communication that can enhance or contradict messages is
ANS: –
Non-verbal communication
The approach a Sales and Services Associate (SSA) can use to engage our customers
and ensure their needs are met is
ANS: G.I.S.T.
For a mailpiece to be considered a flat-sized mailpiece it must pass the
ANS: –
Flexibility test
Why is maintaining the security and sanctity of the mail one of the core
responsibilities of the Postal Service
ANS: Instills customer confidence
Successful sales transactions occur when the Sales and Services Associ- ate (SSA)ANS: Makes an informed mutual decision with the customer on products/ser- vices

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What is the most positive way to impact customer perception of the Post Office
ANS: Provide excellent customer service
The US Postal Service is the only delivery service that reaches
ANS: Every address in the nation
An organized workstation creates a more workplace
ANS: Efficient
How a Sales and Services Associate (SSA) conducts themselves on the job effects
the
ANS: Postal brand
An active listening technique used to create a successful transaction is called
ANS: Clarifying
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USPS SSA 421 Postal Exam Study Guide Expected Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions & Revised Correct Answers. (2024 / 2025) 100% Guarantee Pass USPS Postal Exam 421 SSA Exam Answers Pdf USPS Postal Exam 421 SSA Exam Answers 2024 2024 USPS Postal Exam 421 SSA Exam Answer Key USPS Postal Exam 421 SSA Exam 2024 Pdf USPS Postal Exam 421 SSA Exam Questions Stuvia 2024 USPS Postal Exam 421 SSA Exam Pdf USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam Quizlet USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam 2024 Questions USPS Postal Exam 421 SSA Exam 2024 Answers USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf USPS Postal Exam 421 SSA 2024 Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam 2023 Questions And Answers Pdf Download USPS Postal Exam 421 SSA Exam 2023 Practice Questions And Answers Stuvia USPS Postal Exam 421 SSA 2024 Exam Quizlet USPS Postal Exam 421 SSA Exam Course Hero USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf Download 2024 USPS Postal Exam 421 SSA Exam Questions And Answers Stuvia USPS Postal Exam 421 SSA Exam Latest Questions And Answers Pdf 2024 USPS Postal Exam 421 SSA Exam Studocu USPS Postal Exam 421 SSA Exam Stuvia 2024 USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam 2023 Latest Questions And Answers USPS Postal Exam 421 SSA Exam Latest Questions USPS Postal Exam 421 SSA Latest Exam Questions USPS Postal Exam 421 SSA Quizlet USPS Postal Exam 421 SSA Stuvia USPS Postal Exam 421 SSA Course Hero USPS Postal Exam 421 SSA 2024 Quizzes Questions And Answers USPS Postal Exam 421 SSA Quizzes Questions USPS Postal Exam 421 SSA Quizzes Answers USPS Postal Exam 421 SSA Quizzes 2024 USPS Postal Exam 421 SSA Questions USPS Postal Exam 421 SSA Answers USPS Postal Exam 421 SSA Latest Exam Questions And Answers USPS Postal Exam 421 SSA Study Guide USPS Postal Exam 421 SSA Study Guide Questions USPS Postal Exam 421 SSA 2023 Questions And Answers USPS Postal Exam 421 SSA Study Exam Questions And Answers 2024 USPS Postal Exam 421 SSA Practice Questions And Answers USPS Postal Exam 421 SSA Practice Questions USPS Postal Exam 421 SSA Study Guide Questions And Answers Usps exam 421 ssa pdf Usps exam 421 ssa questions Usps exam 421 ssa practice test Usps exam 421 ssa answers Usps exam 421 ssa 2021 USPS exam 421 window clerk quizlet USPS 955 exam SSDA test Postal exam 421 ssa academy questions and answers quizlet Postal exam 421 ssa academy questions and answers pdf Postal exam 421 ssa academy questions and answers 2024 Usps exam 421 ssa 2024 pdf Usps exam 421 ssa 2024 answers USPS exam 421 window clerk quizlet Usps exam 421 ssa academy 2024 pdf Usps exam 421 ssa academy 2024 answers

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USPS Postal Exam 421 SSA Academy Test
Expected Questions and Answers (Verified Answers)

Sales & Services Distribution Associate (SSDA):
ANS: Performs many of the same
duties of an SSA; however, they also support the back office distribution functions.
Lobby Assistant:
ANS: Helps customers with package pick-ups identify mailing needs, ensures
customers complete required forms before they reach the window, and answers
customer questions.
Lead Sales & Services Associate (LSSA):
ANS: Maintains a comprehensive working knowledge of regulations ruling policy andprocedures relating to all phases of retail services. Provides technical guidance to

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retail employees assigned to the unit, informing them of changes or clarifications in
policies, procedures, operations, or regulations.

Postmaster/Manager:
ANS: Business leaders and community anchors that make local contacts the postal
service needs to increase its share of the shipping maket.
Sales & Services Associate (SSA):
ANS: Your teammates. You support each other by ensuring the correct processes are
followed and customer needs are met, as well as educate customers on our products
and services.
Supervisor:
ANS: Responsible for managing post office day-to-day operations and ensuring
that employees are properly trained and well-informed.
A customer needs an item to arrive “as soon as possible,” what is the best
service for them
ANS: Priority Mail Express (PME)

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A customer states: “Delivery in the next few days would be fine.” What is
the best service for them
ANS: Priority Mail Express (PME) or Priority Mail (PM)
A customer states: “I am not in a hurry, just give me the cheapest rate.” What
is the best service for them
ANS: Ground Advantage (GA)
Postal Service employees operate under a mandate to protect and preserve the mail placed in its
ANS: Custody
A violation of the security and sanctity of the mail is
ANS: Failing to deliver the mail
The first opportunity for a Sales & Services Associate (SSA) to start the

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customer experience on a positive note is to
ANS: Deliver a first impression

The type of communication that can enhance or contradict messages is
ANS: Non-verbal Communication.
The approach a Sales & Services Associate (SSA) can use to engage our
customers and ensure their needs are met is
ANS: A+G.I.S.T.
Why is maintaining the security and sanctity of the mail one of the core
responsibilities of the postal service
ANS: Instills customer confidence
Successful sales transactions occur when the Sales & Services Associate
(SSA)
ANS: Makes an informal mutual decision with the customer on products/services
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USPS SSA 421 Postal Exam Expected 2024 Test Questions & Revised Correct Answers. (2024 / 2025) 100% Guarantee Pass USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions & Revised Correct Answers. (2024 / 2025) 100% Guarantee Pass USPS Postal Exam 421 SSA Exam Answers Pdf USPS Postal Exam 421 SSA Exam Answers 2024 2024 USPS Postal Exam 421 SSA Exam Answer Key USPS Postal Exam 421 SSA Exam 2024 Pdf USPS Postal Exam 421 SSA Exam Questions Stuvia 2024 USPS Postal Exam 421 SSA Exam Pdf USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam Quizlet USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam 2024 Questions USPS Postal Exam 421 SSA Exam 2024 Answers USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf USPS Postal Exam 421 SSA 2024 Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam 2023 Questions And Answers Pdf Download USPS Postal Exam 421 SSA Exam 2023 Practice Questions And Answers Stuvia USPS Postal Exam 421 SSA 2024 Exam Quizlet USPS Postal Exam 421 SSA Exam Course Hero USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf Download 2024 USPS Postal Exam 421 SSA Exam Questions And Answers Stuvia USPS Postal Exam 421 SSA Exam Latest Questions And Answers Pdf 2024 USPS Postal Exam 421 SSA Exam Studocu USPS Postal Exam 421 SSA Exam Stuvia 2024 USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam 2023 Latest Questions And Answers USPS Postal Exam 421 SSA Exam Latest Questions USPS Postal Exam 421 SSA Latest Exam Questions USPS Postal Exam 421 SSA Quizlet USPS Postal Exam 421 SSA Stuvia USPS Postal Exam 421 SSA Course Hero USPS Postal Exam 421 SSA 2024 Quizzes Questions And Answers USPS Postal Exam 421 SSA Quizzes Questions USPS Postal Exam 421 SSA Quizzes Answers USPS Postal Exam 421 SSA Quizzes 2024 USPS Postal Exam 421 SSA Questions USPS Postal Exam 421 SSA Answers USPS Postal Exam 421 SSA Latest Exam Questions And Answers USPS Postal Exam 421 SSA Study Guide USPS Postal Exam 421 SSA Study Guide Questions USPS Postal Exam 421 SSA 2023 Questions And Answers USPS Postal Exam 421 SSA Study Exam Questions And Answers 2024 USPS Postal Exam 421 SSA Practice Questions And Answers USPS Postal Exam 421 SSA Practice Questions USPS Postal Exam 421 SSA Study Guide Questions And Answers Usps exam 421 ssa pdf Usps exam 421 ssa questions Usps exam 421 ssa practice test Usps exam 421 ssa answers Usps exam 421 ssa 2021 USPS exam 421 window clerk quizlet USPS 955 exam SSDA test Postal exam 421 ssa academy questions and answers quizlet Postal exam 421 ssa academy questions and answers pdf Postal exam 421 ssa academy questions and answers 2024 Usps exam 421 ssa 2024 pdf Usps exam 421 ssa 2024 answers USPS exam 421 window clerk quizlet Usps exam 421 ssa academy 2024 pdf Usps exam 421 ssa academy 2024 answers

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USPS Postal Exam 421 SSA Academy Test
Expected Questions and Answers (Verified Answers)

What is the IMM
ANS: International Mail Manual
How often is the Postal bulletin printed
ANS: Bi-weekly
What is undeclared HAZMAT
ANS: potentially hazardous material that has NOT be deemed as such
by the customer.
Can an SSA assist in sealing a REGISTERED parcel?
ANS: NO! An SSA can not assist with the sealing of ANY item or parcel.

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What are the 5 sections of the 1412?
ANS: Unit info/name Stamp accountability
Receipts
Disbursements
Sig block
What is declared HAZMAT?
ANS: Hazardous materials that the customer has de- clared.
The DMM is used for regulations, info and SOP for what type
of mail?
ANS: Do- mestic
What does PACT stand for?
ANS: Prevent All Cigarette Trafficking
Priority Mail includes what denomination of insurance?

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ANS: $50

What is the Maximum weight for LFRB internationally?
ANS: 20 lbs
Whose face appears as the watermark on money orders?
ANS: Benjamin Franklin
What is the minimum size for domestic 1st class letter?
ANS: 5″ x 3.5″ x .007″
What is the maximum dutiable value for an item being
shipped internation- ally with 1st class mail services?
ANS: $400
Which form of identification is NOT accepted by USPS?
ANS: Social security card
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USPS SSA 421 Postal Exam Expected 2024 Test Questions & Revised Correct Answers. (2024 / 2025) 100% Guarantee Pass USPS Postal Exam 421 SSA Academy Study Guide Expected 2024 Test Questions and Answers (2024 / 2025) (Verified Answers) USPS Postal Exam 421 SSA Academy Expected 2024 Test Questions & Revised Correct Answers. (2024 / 2025) 100% Guarantee Pass USPS Postal Exam 421 SSA Exam Answers Pdf USPS Postal Exam 421 SSA Exam Answers 2024 2024 USPS Postal Exam 421 SSA Exam Answer Key USPS Postal Exam 421 SSA Exam 2024 Pdf USPS Postal Exam 421 SSA Exam Questions Stuvia 2024 USPS Postal Exam 421 SSA Exam Pdf USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam Quizlet USPS Postal Exam 421 SSA Exam Answer Key 2024 USPS Postal Exam 421 SSA Exam 2024 Questions USPS Postal Exam 421 SSA Exam 2024 Answers USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf USPS Postal Exam 421 SSA 2024 Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam 2023 Questions And Answers Pdf Download USPS Postal Exam 421 SSA Exam 2023 Practice Questions And Answers Stuvia USPS Postal Exam 421 SSA 2024 Exam Quizlet USPS Postal Exam 421 SSA Exam Course Hero USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam Questions And Answers Quizlet USPS Postal Exam 421 SSA Exam Study Guide Questions And Answers Pdf Download 2024 USPS Postal Exam 421 SSA Exam Questions And Answers Stuvia USPS Postal Exam 421 SSA Exam Latest Questions And Answers Pdf 2024 USPS Postal Exam 421 SSA Exam Studocu USPS Postal Exam 421 SSA Exam Stuvia 2024 USPS Postal Exam 421 SSA Exam Test Questions And Answers Doc USPS Postal Exam 421 SSA Exam 2023 Latest Questions And Answers USPS Postal Exam 421 SSA Exam Latest Questions USPS Postal Exam 421 SSA Latest Exam Questions USPS Postal Exam 421 SSA Quizlet USPS Postal Exam 421 SSA Stuvia USPS Postal Exam 421 SSA Course Hero USPS Postal Exam 421 SSA 2024 Quizzes Questions And Answers USPS Postal Exam 421 SSA Quizzes Questions USPS Postal Exam 421 SSA Quizzes Answers USPS Postal Exam 421 SSA Quizzes 2024 USPS Postal Exam 421 SSA Questions USPS Postal Exam 421 SSA Answers USPS Postal Exam 421 SSA Latest Exam Questions And Answers USPS Postal Exam 421 SSA Study Guide USPS Postal Exam 421 SSA Study Guide Questions USPS Postal Exam 421 SSA 2023 Questions And Answers USPS Postal Exam 421 SSA Study Exam Questions And Answers 2024 USPS Postal Exam 421 SSA Practice Questions And Answers USPS Postal Exam 421 SSA Practice Questions USPS Postal Exam 421 SSA Study Guide Questions And Answers Usps exam 421 ssa pdf Usps exam 421 ssa questions Usps exam 421 ssa practice test Usps exam 421 ssa answers Usps exam 421 ssa 2021 USPS exam 421 window clerk quizlet USPS 955 exam SSDA test Postal exam 421 ssa academy questions and answers quizlet Postal exam 421 ssa academy questions and answers pdf Postal exam 421 ssa academy questions and answers 2024 Usps exam 421 ssa 2024 pdf Usps exam 421 ssa 2024 answers USPS exam 421 window clerk quizlet Usps exam 421 ssa academy 2024 pdf Usps exam 421 ssa academy 2024 answers

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USPS Postal Exam 421 SSA Academy Study Guide
Expected Questions and Answers (Verified Answers)

Registered Mail
ANS: First-Class and Priority service only.
Most secure service the post office offers.
$50,000 insurance and free tracking included.
International Shipping/Mailing Methods (5)
ANS: Global Express Guaranteed (GXG)
Priority Mail Express International (PMEI) Priority
Mail International (PMI)
First Class Package International First
Class Mail International

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Balloon Price
ANS: – Applies to Retail Ground (all zones)

Applies to Priority Mail (zones 1-4)
Weighs under 20 pounds
Measures more than 84″ (but less than 108″) in total length and girth.

Oversize Price
ANS: – Applies to Retail Ground only

More than 108″ but less than 130″ in total length and girth

Dimensional Weight Pricing
ANS: – Applies to Priority Mail

Addressed to zones 5-9
Measures (L x W x H) over one cubic foot or 1,728 cubic inches

Parcel Return Service
ANS: This allows customers to return merchandise to mer- chants without having to
pay postage (postage has already been prepaid by the merchant).

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Priority Mail Express
ANS: – Guaranteed 1-2 day delivery (domestic)

Includes $100 insurance and free tracking

Priority Mail
ANS: – 1-3 day delivery

Includes tracking and $50 worth of insurance
For domestic packages weighing up to 70 lbs and 108″

Domestic Mail
ANS: Consists of items sent within the United States, its territories, possessions,
APO’s, FPO’s, DPO’s, and the UN.
Mailing Services (6)
ANS: Services for which USPS does not have to compete for business (Market
Dominant).

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First Class Mail
Periodicals
USPS Marketing Mail (EDDM)
Media Mail
Library Mail
Extra Services

Shipping Services (6)
ANS: Services where the USPS competes with other compa- nies, such as UPS and FedEx.

Priority Mail Express
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