USPS POSTAL EXAM 421 SSA ACADEMY 2023-2024 ACTUAL
EXAM 150 QUESTIONS AND CORRECT DETAILED
ANSWERS|AGRADE
Why is maintaining the sanctity of the mail one of the core
responsivities of the Postal Service – ANSWER- It instills customer
confidence
What chart is used to calculate pricing for PME PM and retail ground? –
ANSWER- zone chart
What premium service is used for individuals or companies that have
more mail each day then the largest box will hold? – ANSWER- Caller
service
What products are offered to provide the best value to the customer? –
ANSWER- premium products
You have a successful transaction when the SSA does what? –
ANSWER- makes an informed mutual decision with the customer on
products or services.
what is the minimum amount of time a customer can use premium
forwarding? – ANSWER- 2 weeks
what is the maximum amount of time that a customer can use premium
forwarding? – ANSWER- 12 months
How long is a change of address valid for? – ANSWER- 12 months the
mail is forwarded with an additional 6 months where mail is returned to
the sender with the new address affixed.
What is the included amount of insurance for PMEI? – ANSWER- $100
for document reconstruction
$200 for gifts/merch
Contract postal unit – ANSWER- not operated by postal employees but
off the same products and services
CDU – ANSWER- Customer Display Unit
mPOS – ANSWER- Mobile Point of Sale
lobby assistants use this device to improve the customer experience, as
well as make it easier to assist customer and reduce WTIL
SSK – ANSWER- Designed to process up to 80% of transactions
normally handled at the retail counter
WTIL – ANSWER- Wait Time in Line
EMV – ANSWER- Euro pay, Mastercard, Visa
Chip cards
What year was the first postage stamp issued – ANSWER- 1847
Postal Bulletin – ANSWER- the official source of updates to postal
policies and procedures including lost/stolen money order list and the
bad check list.
How often is the postal bulletin issued? – ANSWER- bi-weekly
Media mail may not contain what? – ANSWER- advertising
What value of insurance is included with PMI? – ANSWER- $100 for
Document reconstruction
$200 for Gift/Merchandise
What is the maximum declared value for a 1st class international
package services? – ANSWER- $400